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網(wǎng)購(gòu)美贊臣奶粉現(xiàn)臭蟲(chóng) 奶粉質(zhì)量問(wèn)題該如何解決?

出處：媽媽育兒網(wǎng)日期：2015-09-17 14:13:04編輯：Chen

網(wǎng)購(gòu)，已成為時(shí)下的潮流。不管是吃的、穿的還是用的，只要你想得到的，幾乎都能從網(wǎng)上買到。網(wǎng)絡(luò)給我們的生活帶來(lái)了諸多方便，但網(wǎng)購(gòu)也并不是零風(fēng)險(xiǎn)。

就在前兩天，一位市民李先生發(fā)現(xiàn)網(wǎng)購(gòu)的奶粉有臭蟲(chóng)，于是聯(lián)系商家求解，但“我們銷售的都是正品，不可能有質(zhì)量問(wèn)題”讓先生很是生氣。蟲(chóng)子不是奶粉里面的，難道我自己把它放進(jìn)去了來(lái)找你么？

雖說(shuō)奶粉蟲(chóng)子門已不是什么新鮮事，但當(dāng)真正的遇上之后，心情就大不一樣了。奶粉出現(xiàn)質(zhì)量問(wèn)題，究竟該如何解決?我們先一起去看看這位李先生的“遭遇”。

市民投訴 網(wǎng)購(gòu)奶粉里發(fā)現(xiàn)臭蟲(chóng)

昨日，李先生告訴記者，他的寶寶還不到一歲，除了母乳喂養(yǎng)外還配奶粉喝，以前孩子喝的都是從英國(guó)直接寄回來(lái)的奶粉，中間斷頓了就從網(wǎng)上購(gòu)買奶粉應(yīng)急。

據(jù)李先生介紹，7月2日，他們從淘寶天貓美贊臣官方旗艦店購(gòu)買了兩大盒(3小袋/盒)美贊臣2段安嬰寶嬰兒奶粉，總價(jià)705.5元。商家稱奶粉為100%進(jìn)口奶源，支持7天無(wú)理由退換貨。5天后，兩盒奶粉由快遞人員送到。

“打開(kāi)第一袋奶粉，我嘗著味道怪怪的，因?yàn)榈谝淮魏任乙詾槭钦５?，就沒(méi)在意。”李先生告訴記者，幾天后孩子便吃完一袋，當(dāng)打開(kāi)第二袋時(shí)，他發(fā)現(xiàn)這袋奶粉沒(méi)有怪味，打開(kāi)其他幾袋，也沒(méi)有怪味。他感覺(jué)不對(duì)勁兒，根本不是奶粉本身的味道，質(zhì)量出問(wèn)題。

李先生的妻子郭女士便與該商家客服取得聯(lián)系，客服表示，他們不清楚原因，不過(guò)考慮到消費(fèi)者損失，可以補(bǔ)償兩盒一樣的奶粉。補(bǔ)償?shù)哪谭酆芸斓截?。因以前還存有奶粉，這兩盒一直沒(méi)喝。

“前幾天開(kāi)始喝這兩盒奶粉，9月7日凌晨2時(shí)，我起來(lái)給女兒沖奶粉。在奶瓶里加了水和奶粉，輕輕晃了下。突然，一團(tuán)奶粉被水泡開(kāi)，里面有個(gè)黑褐色的東西漂了起來(lái)!”郭女士說(shuō)，她用勺子撈起一看，竟是一只臭蟲(chóng)!當(dāng)時(shí)整個(gè)人都蒙了，一個(gè)大牌的奶粉怎么會(huì)出現(xiàn)這種事情，她既生氣又后怕，這要是不注意，讓孩子喝了，出現(xiàn)意外誰(shuí)負(fù)責(zé)?郭女士為此一夜沒(méi)睡不成覺(jué)，想起來(lái)就后怕，幸好孩子沒(méi)什么事兒

記者調(diào)查 廠家表示，他們正核實(shí)有關(guān)情況，會(huì)積極處理此事

李先生告訴記者，9月7日上午，他聯(lián)系了淘寶美贊臣官方旗艦店，反映了相關(guān)問(wèn)題，商家客服堅(jiān)稱所售奶粉是正品，經(jīng)過(guò)國(guó)家標(biāo)準(zhǔn)質(zhì)量檢測(cè)，不可能有問(wèn)題。

“我后來(lái)又打廠家電話，他們表示蟲(chóng)子不一定就是奶粉里本來(lái)就有的，讓我去找質(zhì)檢部門檢測(cè)，就不再理會(huì)了。”廠家的回復(fù)讓    李先生十分氣憤，當(dāng)日上午，又到國(guó)家食品藥品監(jiān)督管理總局網(wǎng)站上投訴。打了一圈電話，李先生終于撥通了該品牌奶粉注冊(cè)地、廣東省食品藥品監(jiān)督管理局。目前，李先生正在等待廣東方面的處理結(jié)果。

李先生說(shuō)，他仔細(xì)翻看了該奶粉的購(gòu)買記錄，從評(píng)價(jià)中他發(fā)現(xiàn)，很多買家也反映自己購(gòu)買的奶粉中出現(xiàn)蟲(chóng)子，而且近幾個(gè)月，大家買到的奶粉生產(chǎn)日期都是2014年的，價(jià)格也從800多元降到700多元，又降到600多元，降價(jià)幅度比較大。李先生懷疑是相關(guān)批次奶粉出了問(wèn)題，賣家在清倉(cāng)促銷問(wèn)題奶粉。

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